MJvR
Monice Jansen van Rensburg
1 reviews | Active since Jun 2020
22 Jun 2020, 12:35
Standarb bank
22 June 2020 - Been holding the line for more than an hour today still NO ANSWER! Requested payment holiday beginning of April didn't receive any feedback I phoned numerous times and only managed to arrange it last week but my debit orders is still going off and my account is in arrears with all the deductions of the debit orders. Still trying to find out if my payment holiday has been approved as it doesn't look like it. Debit orders not reversed yet. Very bad service and not satisfied with your service at all.
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Standard Bank's replyOfficial
22 Jun 2020, 16:43Dear Monice Jansen van Rensburg
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Jun 2020, 16:43
Official
Dear Monice Jansen van Rensburg
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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