Standar Bank - regretfully no longer a bank to deal with

I have banked with Standard Bank for about 60 years. They used to be tops as far as banking went but, unfortunately, they no longer are. I opened an account with Capitec as I feared it may be necessary to change banks soon. I have changed my email address and with Capitec it was a breeze on their super app. With Standard I was told "you can only change your e-mail account in a branch.

I phoned Standard Bank and a gentleman confirmed the above. He asked where I banked and I told him Robertson. He said he would get Robertson branch on the phone for me but I had to wait 5 minutes!

I have never heard such ******* and my worst fears are confirmed. It seems the time is right to cancel my account at Standard. Poor Banking - there is no way one can phone your branch direct to do business.