Standar Bank - Estate Department

I will NEVER recommend Standard Bank to any one I will ever be in contact with! This is not my normal means of venting, but I have had ENOUGH now!

Standard Bank Trust/Estate service is PATHETIC! I sadly lost my other in April 2020, and as I type this January 2022, NOTHING has been finalized! It took MONTHS for them to just get the Executor, which I am sorry to say does not deserve the title! She had the ordacity to tell me how many files she has laying on her table and she has to deal with this daily (sorry, its YOUR JOB!) I call numerous times, as they never contact me, 2 of the 3 times I call weekly, the two people who I am supposed to deal with are BOTH booked off, either sick leave or ordinary leave.

A year and 8 months after my mother had passed on, we were finally able to get an executor and accounts were frozen (from time of her passing).... wait for it!!!! MacRoberts Attorneys send a email that my mothers account is in arrears and has been handed over... I then call MacRoberts, requesting to talk to whoever is in charge of this "handed over matter" of my mothers - I ask what this is inconnection with, they say it is confidintial and can only be discussed with her. I then mention that this account holder has passed on more than 1.5 years ago! The lady on the line is very confused and shocked, she then tells me she is putting a note of this on the system and will send it back to the estate department. LOW AND BEHOLD the very next morning I receive a call from MacRoberts, and yes, ONCE AGAIN they request to speak to Mrs ...... (my mother) I already knew this could only be the same as the previous day, so I assist the lady with the whole conversation I gave the lady the day before, once again I have someone on the other side of the line, confused and shocked! By this time I am in a state! How on earth! The very bank who has frozen the account, who has got an executor, who is supposed to be on top of all of this, has TOTALLY stuffed up!

Today is the 07 January 2022, and I am still awaiting a call from one of the 2 ladies who has worked with this account from May 2020, who was supposed to and I was promised she would call me on the 20th December 2021, as when I called, she was booked off on sick leave!

I have spent a good part of today, trying to get ahold of these woman and today I have been told my details have been noted and given to her and she will call me when she returns from lunch at 2pm, 3pm I called and sorry, she is now is a meeting.... it is now 16:23 on 7 January 2022 and no call from anyone!

I am pleading with whoever as taken time to read my sad/frustrating story to NEVER leave your WILL/Testament with STANDARD BANK - they are USELESS!!!! You cannot get ahold of anybody, they take forever to help you!

People I have had to deal with are namely: Nonhlanhla (Noni) Mkhwa**** ****a Moerat