Standank bank bad service

Standard bank horrible customer service. I have been struggling for the past couple of months to get my cheque card. I have been into a branch told there is a block on my card they could not assist me and asked me to call the card division branch to order a new card. I call card division to be told that there is a block on my card they cannot order me a new card. The consultant was rude has no customer service s****s, silent gaps in the call without keeping me informed, cuts me off and shows no willingness to assist. The struggle just to get a card, this is after leaving FNB because of poor service only to come to a worse bank. Can someone that knows how to order me a card contact me urgently as this is very annoying not having a card that I can use online.