Standand Bank agent providing incorrect information

I called the Standard Bank call centre number to inform them that I have misplaced my card on Friday 29/03/19. The agent advised me that they can put a temporary block on my card and call back as soon as I receive it. On Monday morning first thing I phoned the call centre and spoken to Blessing Ndumela and he confirmed that they are unable to assist. When I queried the fact that the agent advised me differently on Friday, he mentioned that the agent might have a transactional background and that they gave me the incorrect information. Please listen to the call. I provided your agent with the time that I phoned and all the relevant information you need to trace the call. According to your agent, they did not make any specific notes. Really!?!?! I am not interested in your internal issues and what the reason could be that the agent provided me with incorrect information. I need this matter resolved today still.