EB
Ebrahim B

1 reviews | Active since Jun 2012

26 Jan 2024, 10:44

STANDAD BANK IN CONTACT SERVICE - NO MORE SMS'S when Transaction takes place

Standard Bank has CANCELLED the IN Contact service as of Jan 1 2024, this would send an SMS to the Registered Phone every time a transaction was processed on any account. After calling the call center I was informed that if i require an SMS for every transaction STD Bank will charge a 0.30 fee for every SMS. I asked what about the tapping service *******ly being used to tap on cards in pocket how will we know if a transaction is processed on a account, no response. I was told that a POP UP will come on the phone every time a transaction is processed it will pop up on the phone, this is really bad because one has to log on the Phone APP and then view messages, possible transaction could go through *******ly by ******* using a device to tap cards in pocket and maybe if one logs on will see these messages on the APP much later. We pay so high service fees and they still take away a service beneficial for all customers.

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Replies (1)
Standard Bank
Standard Bank's reply26 Jan 2024, 10:48
Official
Dear Ebrahim, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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