Standad Bank Disappointments

<p>On the 9th of March 2016 after work I went to withdraw money on the airtime and when I got there I started the process as usual and my card was stuck in the ATM machine I tried to retrieve it but it wouldn’t come out. After 5 minutes of not being able to get my card. I went to the nearest branch which was 3 minutes away but when I got there the bank had closed and there where people inside. I asked the security to open for me so that I can stop my card and he refused, he told me to call the contact number written on the ATM for my query. I started calling immediatly but I received no answer as I was calling I received smses that my money was being withdrawn from the ATM. I continued calling them until I stopped because only the voice machines attended to me. When my husband final got home he suggested I contact the number on the sms notification that when I got a response. The attend asked me why it took time for me to report and I explain that I called so many times on a different number, only to be answered by the machines. Finally I got a reference and I started following up and apparently my claim was rejected because I reported late. I spoke to another lady who asked me to get a statement from my cellphone company that showed the time I started calling. I also struggled with cellc being directed from one person to another and eventually I was helped. I emailed all the information and pictures from my phone showing the time I started calling the standard bank customer care. I also called them to confirm that they received my documents, I followed up but their investigators claims that they called me and I don’t pick up the calls of which I only saw one missed call and when you try and call the number doesn’t go through. I am not happy with how this issue was handled and the way I was treated as a customer. I have since moved to Nedbank but the incident still haunts me. Standard Bank should get their act together and care for their customers in addition they are quite aware of how these *****s are done they should at least act on it to prevent people from losing their money. I am really angry as the bank itself on how they treated me</p>