EH
Eugene H
1 reviews | Active since Jan 2011
09 Apr 2025, 13:11
STANDAAAAARD BANK....PATHETIC & BEGGING AS USUAL
Have been sending e-mail upon e-mail to get settlement figures and settlement balance certificates on a deceased estate (home loans, overdraft and whatever else) and have been waiting for ANY response way longer than your SLA's. Do I need to beg???!!!
Yes, you have received ALL relevant documentation. Yes, on more than one occasion. Get your act together and be more than just a standaaaaaaard bank and execute instructions!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
09 Apr 2025, 13:13Good day Eugene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2025, 13:13
Official
Good day Eugene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
EH
Eugene H's updateReviewer Update
09 Apr 2025, 14:15Well, quick to phone......still have not received the promised e-mail
EH
Eugene H's update09 Apr 2025, 14:15
Reviewer Update
Well, quick to phone......still have not received the promised e-mail
Standard Bank's replyOfficial
09 Apr 2025, 14:21Good day Eugene,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2025, 14:21
Official
Good day Eugene,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
EH
Eugene H's updateReviewer Update
09 Apr 2025, 14:37Received the e-mail.
Let's see what happens after begging....
Let's see what happens after begging....
EH
Eugene H's update09 Apr 2025, 14:37
Reviewer Update
Received the e-mail.
Let's see what happens after begging....
Let's see what happens after begging....
Standard Bank's replyOfficial
09 Apr 2025, 16:17The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Apr 2025, 16:17
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
EH
Eugene H's updateReviewer Update
11 Apr 2025, 10:59Received all required documents....although it was accompanied with lots of begging and phone calls and e-mails.
Not sure why obtaining balance certificates need to take so long, but nevertheless.
Not sure why obtaining balance certificates need to take so long, but nevertheless.
EH
Eugene H's update11 Apr 2025, 10:59
Reviewer Update
Received all required documents....although it was accompanied with lots of begging and phone calls and e-mails.
Not sure why obtaining balance certificates need to take so long, but nevertheless.
Not sure why obtaining balance certificates need to take so long, but nevertheless.
Standard Bank's replyOfficial
11 Apr 2025, 11:01Good day Eugene,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply11 Apr 2025, 11:01
Official
Good day Eugene,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***