Stand up and blow the whistle

I want to say thank you to Yolanda at standard banks hello peter complaints department as she sorted out my query after 2 weeks that the normal standard bank employees could not! And she took the time to explain it in laymans terms so i could understand it. It is just sad that people are employed that know nothing and procedures that standard bank has which are not communicated to us. Yes we sign documents and it is briefly explai ed but we dont always know what all the big fancy words mean so it is a matter of trust from our side that standard bank will always do what benefits both and what is fair. When my car is paid of i will never ask for another loan, bank with standard bank or refer friends as i feel they do shotty work and then the poor complaints department has to sort it out which is not fair to them. If they did their job right we would not need a complaints department. Thanks again Yolanda for closing this matter.