Stand Bank Kuilsriver Branch

I am sitting at the Standard Bank Kuilsriver branch to collect my newly ordered card. It has been hours that we have been sitting here. There is 1 person at the collections desk, there are now 19 people waiting for this 1 person.

This person is not only dealing with collections only but consulting. He spends about 20 minutes assisting 1 person, quality service I would say. I have spoken to the manager on duty Janine Hannes and there is nothing they can assist with, she says. For a manager on duty, with a long queue like this she is not bothered, no apologies for the inconvenience caused, no contingency plan but business as usual as we sit here frustrated but yet invisible to her.

This is the only Standard Bank branch in Kuilsriver, it's a Saturday, why is there only 1 person assisting? Is the waiting period to be assisted at a Standard Bank branch supposed to be hours?

People are sitting in incorrect queues, to be rerouted after hours????? Is this the service that Standard Bank Kuilsriver renders? Disgusting, appalling and certainly good enough to change banks......