stand bank issue with app and the bank account

Item: Standard Bank
Rating: 1
Author: Francois T

yesterday i send money over to account. to buy some thing there app se i have money when i swipe my card it keep p on decline. inssinfunds. i check again there is money in account yesterday. know stander bank wanted penalize me with inssefund fees. if you not go revers it for your folds i will knot pay sent in account and not go use it enough is enough sort **** out stander bank and why get - R156 o my account you don't _ me and don't explain way sort it out asp . there always issue with you

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Replies (1)

Standard Bank's replyOfficial

02 May 2021, 01:00

Hello Francois

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply02 May 2021, 01:00

Official