stand bank dont listen to customers needs

<p>I</p> <p>I logged a call with Standard Bank to have transactions disputed however the consultant called me and advised that she needs to first liaise with the “Team Leader” and will advise me. She then said she there are forms to be filled out and ONLY thereafter this will be logged with the queries department who will in turn check if this CAN be done…..and also standard bank CHARGES R200 for every transaction that is reversed….SERIOUSLY!!!! is this this the a way for Standard Bank to rip they customers, if they reverse a R300 transaction they charge your R200……and you the customer gets R100 in return…….I DON’T BELIEVE THIS IS ACTUALLY WHAT THEY DO. Standard Bank, surely this makes no sense, I understand you have to follow process…..and bottom line is please LISTEN to your customers. They are after all keeping you rolling, I bank with FNB too and I must say a BIG UPS to FNB and no wonder they always wins customer accolade awards ….THIS IS BECAUSE THEY LISTEN TO CUSTOMERS as at the end of the day they understand and listen to what is to be done and not place 10 reels of red tape over the process.</p> <p>Please listen to what the customer needs……and you see how you even move further……LISTEN</p> <p> </p>