1 reviews | Active since Jan 2017
STAGNATING!!!!
<p>I have spent two weeks trying to get through to someone who will provide me with a working email address ********** DOES NOT WORK! All I need is a letter confirming a bank account is closed. One cannot even get hold of a branch directly to speak to a human being. And all those promises, promises, promises of "We will call you back"...... All LIES, LIES, LIES and dont even suggest I speak to my private banker - she does not return calls either..... Really SBSA - is this how we do business? Oh right - we don't!</p>
Good day Jacqueline Helsdon
Thank you for your posting.
Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Best regards,
Good day Jacqueline Helsdon
Thank you for your posting.
Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Jacqueline Helsdon
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Jacqueline Helsdon
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Good day Ms Helson and Mr Smith
Thank you for email with details received.
We are unable to trace this account at all.
Prescription for statements is maximum 10 years and so is that of deposit slips. I am also not able to issue you with a letter stating that we held such an account in our books as no details are available.
It is with sincere regret that I remain unable to assist in any way.
Should any further information come to light, please refer to me directly.
Kind regards
| Penny Rabe |
| Manager: Private and Business Banking || Complaints Resolution Centre|
Best regards,
Good day Ms Helson and Mr Smith
Thank you for email with details received.
We are unable to trace this account at all.
Prescription for statements is maximum 10 years and so is that of deposit slips. I am also not able to issue you with a letter stating that we held such an account in our books as no details are available.
It is with sincere regret that I remain unable to assist in any way.
Should any further information come to light, please refer to me directly.
Kind regards
| Penny Rabe |
| Manager: Private and Business Banking || Complaints Resolution Centre|
Best regards,