SP
Samantha P
1 reviews | Active since Nov 2012
26 Jan 2021, 05:08
Staff working remotely and seeing it as a holiday
My Aunt died on the 13th of January. Since then, I have been trying to contact the call centre. I have spent at least 3 hours and R400 trying to call their non existent call centre. No one answers their phones. I belief the staff are working remotely and not even bothering to do their jobs. I have tried to send an email to the funeral claims at standard bank and the e mail gets returned as undelivered.
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Replies (2)
Standard Bank's replyOfficial
01 Feb 2021, 23:11Dear Samantha,
Thank you for your comments.
We are sorry to hear about your loss.
We have taken this up with the relevant business unit to ensure that they do process your claim as soon as possible.
We will keep you updated on any developments.
Kind regards
Customer Relations Centre
***
Thank you for your comments.
We are sorry to hear about your loss.
We have taken this up with the relevant business unit to ensure that they do process your claim as soon as possible.
We will keep you updated on any developments.
Kind regards
Customer Relations Centre
***
Standard Bank's reply01 Feb 2021, 23:11
Official
Dear Samantha,
Thank you for your comments.
We are sorry to hear about your loss.
We have taken this up with the relevant business unit to ensure that they do process your claim as soon as possible.
We will keep you updated on any developments.
Kind regards
Customer Relations Centre
***
Thank you for your comments.
We are sorry to hear about your loss.
We have taken this up with the relevant business unit to ensure that they do process your claim as soon as possible.
We will keep you updated on any developments.
Kind regards
Customer Relations Centre
***
SP
Samantha P's updateReviewer Update
02 Feb 2021, 06:33The Customer Relations Centre didn't read my message. It is the 2 February, my aunt died on the 13 January. I still have not been able to get hold of anyone at Standard Bank to even send my claim. The e mail address I have does not work. Can someone from Funeral Claims please contact me. ***
SP
Samantha P's update02 Feb 2021, 06:33
Reviewer Update
The Customer Relations Centre didn't read my message. It is the 2 February, my aunt died on the 13 January. I still have not been able to get hold of anyone at Standard Bank to even send my claim. The e mail address I have does not work. Can someone from Funeral Claims please contact me. ***