Staff with Lack of Knowledge

I'm so annoyed by your service, i keep on gettings sms to send a call back and no one has bothered calling me, this is the 3rd day, today i decided to go to your branch at kempton park all i needed was the generic account number so i can pay the credit card and this stupid guy said i should use my card, like really, How can you work for such a big corporate and no nothing? , i tell him i need the generic account number and i'll use my card as ref he tells me to go and FNB since i bank with them they will give me the account number, what nonsense is this? i want to pay Standard bank but i Should ask FNB for Standard banks account number, haai sies man. Can i get someone to call me and give me the account number so i can pay my credit card, for crying out loud, i want to pay you!!! No wonder why i closed my cheque account with you guys, i think its time i paid off the credit card and cut all ties with your service. Annoyed for years...