Staff Unable To Action A simple Request

A refund of an insurance premium for July was meant to have been made within 6 - 8 days of the 13th July. After numerous e-mail correspondence to their Customer Resolution Centre, I have still not as yet, after 28 days, received the refund. My e-mails appear to be forwarded (\passing the buck") with no follow-up to ensure that they have been attended to.<br> <br> The reason their Customer Resolution Centre got involved in the first place is because I had no response to my original request cancelling a policy"