*********** STAFF THROUGH OUT STD BANK BRANCHES

Standard bank has highly *********** staff across their branches. Our family Stokvel acc keeps being frozen for FICA every now and then. We had to go to Norwood branch, their staff as usual didn't do what they are supposed to do & the FICA was never updated correctly. We had to then go resubmit the same documents a few months later (January 2025) at Hatfield branch. We were promised that all is in order & we were even provided with our bank statement. Today (09 May) one of the signatories went to Std bank to transact & get a statement, she was informed that the acc is frozen AGAIN. We are again expected to go back to Std bank & resubmit the same documents ALL OVER AGAIN!! Apparently whoever "helped" us at Hatfied failed to "fully capture" the information! Now, how is this incompetency our problem? Bear in mind that the signatories live in different provinces! For us to make time to meet, is not only an inconvenience but a costly exercise which we refuse to undertake for the 3rd time. Fix this mess or close our acc permanently so we can move to a reputable institution! This is pure negligence, pathetic and unacceptable!