Staff not giving feedback.

<p>I'm really disappointed with the way my requests has been handled by Industria Branch I have been sending secure messages on my internet banking and nothing has been done about them, i then contacted client contact centre the lady said there's no response kept me on hold for about 15 and said she's going to send email to the branch so they can call me a week went pass and i sent another secure message no one called me still then i called again via Contact centre and after holding for about 9 minutes then the consultant managed to get hold of Nthabiseng at Industria branch whom informed me that she's TL Tellers doesnt know anything about report 2262 Busi actions the report and then gave Busi the phone, when I spoke to Busi she told me she has never got my messages and said maybe the account is allocated to another branch when I asked how is that possible she couldnt give the answer and said she'll call me back and never called me back until today is now afternoon still no call. why have service that is not working for clients and staff that doesn't even return calls i spend money to call and that didnt even matter to them how nice!!!</p>