LE
Lauren E

1 reviews | Active since Jan 2016

29 Oct 2016, 14:44

Staff member at Cape Gate branch BEST HELP EVER!!

<p>Please say thank you to Giovanni Noble for doing his utmost best and exercising all avenues to try and assist me. I app**** for an overdraft for the first time, Std Bank sadly had not updated my credit status.</p> <p>I explained that my account had been deducted by Linkedin for a substantial amount of money which left me in a panic alert. Unable to resolve the matter of my account status/credit profile, I provided him proof of the settled the account disputed, I still needed my current fund issue sorted. He managed to contact a dept to reverse the funds back into my account...just to mention, the call centre could'nt even do this for me when I called this morning....but Giovanni at least got somewhere and there is a possibility that my account will be refunded within the next 24hrs. Thank you for going the extra mile by trying all avenues to assist me Giovanni Noble, Standard Bank should value your service and integrity!</p>

0
Replies (3)
Standard Bank
Standard Bank's reply31 Oct 2016, 08:37
Official

Good day Lauren

Thank you for your posting.

Please note that further details have been requested from you via email in order.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply31 Oct 2016, 08:38
Official

Good day Lauren

Thank you for your posting.

Please note that further details have been requested from you via email .

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply31 Oct 2016, 09:54
Official

Good day Lauren

We appreciate your feedback.

We are delighted to hear of your wonderful experience with us.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
***
*** (fax)
***