Staff is uneducated on products they sell

in October I called in to check and see if I qualify for a loan , and I remember telling the lady that I want check if I qualify. basically I needed a quote . little did I know she was doing a full on application for me and only to find out I was declined due to a minus on my cheque account, I then told the lady I hardly use that account but I can transfer money In that account to clear the negative amount.

she then told me that I will not be able to apply for a load I should call in again in say after month . because I was jus "checking to see if I qualified" it was not a train smash.

So today I called in to the call center to apply for a loan and I was declined because on the previous loan that I was declined for, which In my mind shouldn't have been aa quote as I was calling to see if I qualify .the lady whom I spoke to today then made me aware that the call center does not have the facility to do a quote only the branch has that , and they as the call center only do full on applications.

Now I am furious because , had I been told that in October I would have not done that ,i would have went to the branch and got my self a quote . i called their complaints call center and advised them on the incident they acknowledge the fault is on their side and will provide further training on their staff, but they will not compensate me for this and i have to wait another 6MONTHS !!!!! to reapply , mean while i am left with egg on my face to pay for little detail that they forgot to tell me about.

i was not declined due to affordability but a silly little detail that was forgotten which happens. i need stand back to approve my application for the loan .