Staff incapable of following instructions

The service consultants at Tygervalley are incapable of following instructions (not the first time). I requested that my savings account be closed and the interest transferred to my cheque account. To date the interest has not been transferred and is sitting in an account that I requested closed. This mean I will have to return to the branch to close the account again. Do you people realise that it costs money to keep running to your branch? This is exactly why I plan on , conducting my banking with Nedbank... You people get the little things wrong