staff has no clue how to help

I accidently blocked my banking app, when just trying to reset my password, I was sent from one counter to the next after being told to go into a branch and my problem is still not sorted. When speaking to a callcentre consultant I first had to explain to him that they do in fact have a application for banking whereafter he could not assist me. I then was told to do it at home, where I do not have the correct recources as I can also no longer do internet banking from my phone because of the new GUI that fills 95% of my blackberry screen with headers and footers. I am sick of all the trouble I need to go through, dealing with *********** people, just to access my own funds!