staff don't know the basics, cannot make a plan and always expect a lot from clients.

<p>I wanted a settlement amount to pay my loan and CLOSE my account TODAY. I was transfered to three differnet departments, first two deparmtents said, pay this amount and go into the bank or phone us to close the account. The last caller, informed me that I cant just phone the bank I HAVE to go into the bank and told me that the amount given was only for TODAY. Please explain to me as to why I need to go into the bank to close a account that will be paid up to date and NOT do it over the phone, the fact your staff do not know what is happening and contradiciting themselves and cannot send me a simple email with all the deatils to me is just as ridiuclous. I too cannot get off work which means my settlement amount would be higher on Sa****ay. What will happen if I pay this account today will I still be charged interest until Sa****ay even though it will be paid up to date? </p>