Staff don't bother checking emails

I picked up a Standard Bank collections letter via the SA post office on 29 August 2015. The letter was dated 15 July 2015. I promptly sent an email to Standard Bank at the email address supp**** on the letter to explain my situation. No bounce back of email received to indicate that perhaps the address was incorrect nor was any feedback received from Standard Bank.<br> <br> Today I pick up a 'Final Notice' letter from my home post box. The letter states that Standard Bank has received no reply to its previous correspondence to me. WHAT??? Read your freaking emails, please!!<br> <br> So, I diligently forward my email of 29 August 2015 to a different email address list on this letter. BUT.... guess what??!! The email bounces back saying recipient doesn't exist!!! And yes, I have typed the address correctly!<br> <br> I refuse to deal with Standard Bank agents over the phone, they are rude and *********** - and I'm over dealing with such aggro. Hence my insistence on email correspondence. How do I get through to Standard Bank??? Do I have to step back 50 years in time and resort to 'snail mail' like they have????<br> <br> I demand a Standard Bank email address that works, please!!