STAFF DOES NOT REALIZE THE IMPORTANCE OF A CLIENT

Two weeks ago I visited your Crossings Branch in Mbombela to load an African Bank Electronic account payment. The man behind the counter, Mr Martin Mathopa assisted us, did not greet us, started to do what I requested, however left everything and vanished without mentioning where he was going. He then returned advising that there was a problem. He then left again, not saying another word again, returned again, and after a while shouted at one of the staff walking the floor that he cant load it as there was a problem. We asked him how long it was going to take, as I had fallen down the stairs and torn all the ligaments in both my feet, upon which he rep**** very sarcastically that it will be done as long as it takes. I then told him that I do not need his sarcasm and that he need to finish the EAP. He did not even say thank you or sorry and never greeted when I left.