Staff delay costing me R5000

<p>I accidentally paid an incorrect beneficiary an amount of R5000 a company called AA van lines on 26 February 2016. I tried to contact them to return the money no luck. On the 18 March I sent a request to my prestige banker in Greenstone Daniel Mkhwa**** to process the reversal. I kept asking for feedback from him and got no answer. A week or so after that I sent the request to the prestige customer email unit and the logged a request on the 10th and I waited for feedback and eventually someone from back office sent me a form that I needed to complete and this form stated that the request can only be processed within 40 days of the transaction. I completed the form and I got the response from the bank stating that this amount could not be reversed because I didn't report this soon enough. I now want someone at Standard bank customer channels to refund my money because I sent this to my prestige banker in time he decided to not act on it not me.</p>