*********** staff cannot close an account

We have been trying to close a MiMo account for about a year. The relevant account holder has emigrated. At first they said he had to phone South Africa to close the account as they could not do it via e-mail. Finally managed to get someone on the bank's Hellopeter Desk to assist. She was very helpful, but the person who then took over was totally ***********. They communicated a few times and each time asked for a different document or info. They even, very ridiculously, asked for proof of income (TO CLOSE AN ACCOUNT???), even after they were told the account holder was a student. They then arranged a meeting, but subsequently re-arranged the meeting, at short notice, without consulting the account holder, to see if he was available. When the account holder missed the meeting as he was attending university lectures, they didn't even try to contact him again, but immediately e-mailed saying the case was closed as the account holder did not attend the meeting. I have no doubt the bank has some good people working there, but irresponsible employees like this should be given an official written warning and disciplined.