*********** staff and Unacceptable service

I woukd like to express my concern and disappointment regarding an error made by Standard Bank . We were dealing with Stan Knosi and ****era Goodman and Excellent Jordan. Despite settling three accounts with Standard Bank in June/July 2024, receiving payment and rebate discounts, and obtaining paid-up letters, the discount was incorrectly registered as a bad debt write-off on the 15th August 2024

Regrettably, this mistake has had a negative impact on our credit score, resulting in a default listing with the credit bureau. We request that you urgently investigate this matter, correct the error, and remove the default listing from our credit record as this is totally unacceptable!