1 reviews | Active since Dec 2018
*********** STAFF!
I am very frustrated with Standard Bank at the moment. I do not understand why none of your staff members have no idea on how the student loans work. And why the student loan division does not have a number or email to call.
I will need to explain this in detail for the last time since no one seems to comprehend the error they did on their side.
1. My mother took out a student loan for me in 2015 and she was the surety paying the interests. In 2018 October, I started working and paid an amount of R2101 monthly for 4 years. This loan repayment was completed in September 2022.
2. On 3 August 2023, I took out a student loan without surety as I will be paying for myself. The application was done over the phone and I signed the contract on the same day. The monthly repayment signed and agreed on was R1,233.41 over a period of 48 months.
3. On 25 August 2023, my account was debited with an amount of R2101 relating to the student loan.
4. I called the *** number and was advised that they could not help me over the phone, I need to go to a branch to be assisted.
5. I logged a complain on Hello Peter and explained my frustrations but nothing was done, all Standard Bank did was try and call but NO ONE investigated further.
6. I went to a branch on 16 September 2023 to get assistance but they also could not help me. They saw the issue but could not do anything because the "Product Owner" only works during the week. They promised to call me by Wednesday, 20 September after they have investigated but I have not been contacted.
I WANT THIS ISSUE TO BE RESOLVED TODAY ANDMY MONEY SHOULD BE CREDITED BACK TO MY *** IS A LOT OF MONEY TO IGNORE.
DO NOT CALL ME. JUST FIX THE ISSUE AND BRING MY MONEY BACK!
Thank you for coming back to us, we have noted your previous complaint.
Kindly be advised that in order for team to escalate and request this matter to be expedite this matter our agent are mandated to voice call all clients.
Please provide a suitable time for our team to contact you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for coming back to us, we have noted your previous complaint.
Kindly be advised that in order for team to escalate and request this matter to be expedite this matter our agent are mandated to voice call all clients.
Please provide a suitable time for our team to contact you.
Kindest regards, Standard Bank Hello Peter Team ***
This has now been going on for 2 months and I have still not been assisted despite my numerous attempts to contact Standard Bank on all various channels. The branch could not help me, the call center could not help me, even going to Hello Peter did not help.
I do not understand why no one is able to fix such a simple thing which is an error on your end. I was able to identify the problem on my end and no matter how much I explain, no one is taking this as a priority.
How am I going to pay my bills while I have a shortfall of R2101 every month? I am disappointed with the level of service offered by Standard Bank.
Again, do not call me because I have been contacted twice on Friday, 22 September and nothing has been done.
Just reverse my money today. This is now exhausting.
This has now been going on for 2 months and I have still not been assisted despite my numerous attempts to contact Standard Bank on all various channels. The branch could not help me, the call center could not help me, even going to Hello Peter did not help.
I do not understand why no one is able to fix such a simple thing which is an error on your end. I was able to identify the problem on my end and no matter how much I explain, no one is taking this as a priority.
How am I going to pay my bills while I have a shortfall of R2101 every month? I am disappointed with the level of service offered by Standard Bank.
Again, do not call me because I have been contacted twice on Friday, 22 September and nothing has been done.
Just reverse my money today. This is now exhausting.
We appreciate you responding to us.
Please be aware that we must get in touch with you and obtain your authentication before we can help you. You have received process advice from our experts.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you responding to us.
Please be aware that we must get in touch with you and obtain your authentication before we can help you. You have received process advice from our experts.
Kindest regards
Standard Bank Hello Peter Team
***
So basically you cant do anything on your side before a stupid phone call? What level of service is this?
I don’t have time for phone calls.
I wasted 2 hours at a branch where I was not even assisted. I can’t waste more time talking to your useless consultants.
So basically you cant do anything on your side before a stupid phone call? What level of service is this?
I don’t have time for phone calls.
I wasted 2 hours at a branch where I was not even assisted. I can’t waste more time talking to your useless consultants.
As mentioned, without verifying you as part of the procedure, we are unable to access your profile. We need to contact you.
Kindest regards, Standard Bank Hello Peter Team***
As mentioned, without verifying you as part of the procedure, we are unable to access your profile. We need to contact you.
Kindest regards, Standard Bank Hello Peter Team***
I did the authorization on Thursday and was promised feedback on Friday. No one called.
It is now Monday and this issue is still ongoing. What is so hard about reversing the money? We are now in October while i logged this issue in August.
I did the authorization on Thursday and was promised feedback on Friday. No one called.
It is now Monday and this issue is still ongoing. What is so hard about reversing the money? We are now in October while i logged this issue in August.
Thank you for taking our call, we can assure you that our team is liaising with our Lending team to ensure that this matter is correctly remediated.
Our agent will provide you with feedback. We apologize for the delay in getting this matter resolved.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call, we can assure you that our team is liaising with our Lending team to ensure that this matter is correctly remediated.
Our agent will provide you with feedback. We apologize for the delay in getting this matter resolved.
Kindest regards, Standard Bank Hello Peter Team***