Hellopeter
Share Your Experience
MS
Milton S

1 reviews | Active since Feb 2023

16 Oct 2023, 15:42

********* staff

Have been taken from pillar to post on a revolving loan application, no one is helpful, very poor work ethics from staff members asking you to hold and next thing they hung up

0
Replies (19)
Standard Bank
Standard Bank's reply16 Oct 2023, 15:54
Official
Hi Milton

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
MS
Milton S's update16 Oct 2023, 16:09
Reviewer Update
Patiently waiting...
Standard Bank
Standard Bank's reply16 Oct 2023, 16:19
Official
Hi Milton

Thank you. We will get back to you.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
MS
Milton S's update18 Oct 2023, 11:42
Reviewer Update
Hi Guys

Someone promised to call yesterday before COB however it was not done

Regards,
Standard Bank
Standard Bank's reply18 Oct 2023, 11:48
Official
Dear Milton

Thank you for getting back to us. 

We have requested follow-up on this matter. 
 
Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MS
Milton S's update18 Oct 2023, 15:54
Reviewer Update
Still waiting ??
MS
Milton S's update18 Oct 2023, 15:55
Reviewer Update
11th to the 18th and I'm still not being taken seriously
Standard Bank
Standard Bank's reply18 Oct 2023, 17:42
Official
Hi Milton

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***
Standard Bank
Standard Bank's reply19 Oct 2023, 09:43
Official
Hi Milton

We apologize for the delay in responding to your inquiry. Please be aware that we are still awaiting the team's feedback. As soon as we receive input, we'll give it to you.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank social media Team 
*** 
 



MS
Milton S's update19 Oct 2023, 12:06
Reviewer Update
Really not happy with the level of service from you guys, why is your ***** team sending my application back for documents that have been already sent ? can someone senior call me, its a first time i see this level on incompetence
Standard Bank
Standard Bank's reply19 Oct 2023, 12:15
Official
Dear Milton

This is not the level of service we strive for and regret and delays experienced whist dealing with us. 

We have requested our agents to provide feedback on this matter. 

Kind Regards
Standard Bank Hello Peter Team 
*** 
MS
Milton S's update19 Oct 2023, 12:51
Reviewer Update
This is indeed a lesson, your ***** team can’t even vet a mere payslip
Standard Bank
Standard Bank's reply19 Oct 2023, 13:02
Official
Hello Milton

Our team will respond accordingly. 

Thank you once more for bringing this matter to our attention. 

Kind Regards
Standard Bank Hello Peter Team 
*** 
MS
Milton S's update19 Oct 2023, 16:35
Reviewer Update
Its Clear tha you dont want to provide me with the RCP Loan, Please cancel it and close off my account and pay the balance to my FNB nominated bank account

Standard Bank
Standard Bank's reply19 Oct 2023, 16:40
Official
Good Day Milton

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you.

Kindest regards 
Standard Bank Hello Peter Team 
***
MS
Milton S's update20 Oct 2023, 12:10
Reviewer Update
This keeps on getting better and better, app declined after wasting my time, now you take money from my account saying its a write off, can i have a detailed breakdown of this as my lawyer requests for this ASAP

Standard Bank
Standard Bank's reply20 Oct 2023, 12:21
Official
Dear Milton 

Thank you for writing back to us.

We will follow up with our team and we will be in touch.

Kindest regards 
Standard Bank Hello Peter Team 
*** 


MS
Milton S's update20 Oct 2023, 12:41
Reviewer Update
and after that please close off all products i never want a banking relationship with you guys again
Standard Bank
Standard Bank's reply20 Oct 2023, 12:43
Official
Dear Milton

We're so sorry for the inconvenience.

Our team is looking this matter and we will be in touch with further feedback.

Please be on the look out for further feedback.

 
Kindest regards 
Standard Bank Hello Peter Team 
***