Spent over 30 minutes on a call for nothing.

My bank account is blocked. I haven't been able to make any transactions, I called standard bank, and was told I have to send fica docs (ID copy of and proof of address)... After spending over 30 minutes on a call with Nokuthula, and the end of the call she confirmed the block has been removed, few minutes later, I tried transacting on the account, still I was blocked. I called standard now few minutes ago, and spoke to Joseph, who made me do another authatication :for to be told, he can't assist, I'll have to wait for Nokuthula to call me Tomorrow, like really?

After being with standard bank for over 12 years, then such pathetic service? Consider this my last month being with you.