KM
Karabo M

1 reviews | Active since Nov 2017

07 Feb 2024, 14:24

Spent an hour in the queue

No sense of urgency whatsoever from the Rosebank Standard bank branch! Imagine going to the bank two times just for a card collection and both times you spend an hour in the queue 😫😫😫 how can be in the queue for an hour if I’m the 4th person in line? Really dissatisfied with the service from The Rosebank Standard Bank branch.

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Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2024, 14:42
Official
Dear Karabo

Thank you for raising your concerns with us.

Our team will look into this matter.

We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
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Standard Bank
Standard Bank's reply09 Feb 2024, 12:12
Official
Dear Karabo

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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