Spending 1 hour on all center call with no feedback

<p>I requested assistance from standard bank and recieved a reference number that was resolved when they send me forms to complete. I completed the forms and send it back last week. I received no confirmation that the forms was received or a new reference number stating that the forms are bein processed. I call the call center and spens an hour ( most of it on hold) only to be told that there is a 21day turn around time on my application but I cannot be given a reference number nor confirmation that they did indeed receive the e-mail with then completed application forms. All I could get from the call center was that there is a 21 day turnaround time. Do Standard Bank really expect me to accept the word of a faceless call center agent that there is someone working on this while ther is nowhere even a mention that my completed forms have been received? The call center agent claimed that notes were being added to the service request that have been resolved but there is nothing mentioned that they received the completed forms back. </p>