Spelling error is delaying my life

<p>I went to update my residential address to Lambton branch a few months back. I had to do this twice before the details could appear correctly on my account. Now i need to open an account with another bank, i printed out my bank statement and they've added another letter on my initials. I ONLY HAVE ONE NAME, ONLY ONE NAME. I am really not happy. I went to the Bryanston branch and they confirmed that i have 2 profiles. The first profile shows my correct details but the account is empty. The second profile shows the RD initials and has all my details. The lady at enquiries says someone moved my account from one profile to the other. WHO AUTHORISED SUCH. AND WHY WOULD THERE BE A NEW CREATION OF A PROFILE AND ADD INCORRECT DETAILS. I cannot do anything with my bank statement now as it shows incorrect initials. So what does STD bank think i should do now? I am gatvol of STD bank. i've been with them since 2002 and have had 4 ***** cases on my account, i was denied a home loan, of which now i have 3 from other banks. Loyalty means nothing to this bank. Useless </p>