!SPEECHLESS STANDARD BANK!

With regards to the following I complained about, Good afternoon, I would just like to say that the service I have received from Standard bank is absolutely shocking, firstly as being a first time customer at STANDARD BANK due to hearing all of these wonderful adverts all over which in my opinion and experience is completely false advertising. I thought let me give it a try, So instead of using my own bank which is Absa I went with Standard Bank, and right from the beginning it has just been an absolutely terrible experience, one thing I can say for sure is that there is a wonderful woman (Nazley) that has been absolutely fantastic through out the hole process and if it wasn't for her great service at the Walmer branch in PE, I would of canceled this process long ago, But unfortunately all of this is out of her hands. With regards to everyone else there is zero urgency until I actually get to the point where I cannot take it anymore and I start phoning non stop to try and make things happen, I have taken out a Building loan from Standard Bank and every time I think I am getting somewhere, there is something else required and more and more money involved, I have on numerous occasions said to the people I have dealt with on the phone that this hole process will be the result of me having either a nervous breakdown or heart attack as I am on a tight schedule with my building loan and made that clear every time. I expected everything to be done in a timeously manner but with only regret to every time either finding out that there is now something else required or I am told I must be patient, Really I must be patient after being patient from the beginning with all of these hiccups, most recently I spoke to a senior assessor and was asked, didn't I read my contract, excuse me!!!!! and then he said that I must google the number for an engineer it will be easy to find and it will cost a few thousand rand, the other lady asked if my builder knows what he is doing and the engineer must make sure my builder is registered(SERIOUSLY). These are just two peoples comments to me, I have plenty more. More and more money once again, I am at the point where I just want to cancel everything even though I already have R120 000 into the building, as the stress involved in my journey with STANDARD BANK is so unhealthy and is giving me sleepless nights and affecting my everyday work and life, I have become this miserable person where I should be on top of the world being it my first house, the journey should be exciting and uplifting, not exhausting to the point where it feels that I am loosing my mind.

To end things off I would like to please ask that whoever reads this review, will think seriously and carefully about dealing with Standard Bank in regards to anything at all. It has been one of, if not my biggest mistake to date.

Shocking Shocking Shocking SERVICE STANDARD BAN****!!

I am disgusted.

After the above review I posted, Standard Bank got hold of me and I explained parts of what has happened and my terrible experience through this hole journey with Standard Bank, I was then told that it is a very difficult position I am in, and unfortunately the gentleman said to me that there is nothing he can do for me and he doesn't know what to say, Is that now a solution to my problem, ABSOLUTELY NOT STANDARD BANK, the level of service is beyond poor and non existent, and all that has happened is all of this has become my problem with no solutions from Standard Bank, I am truly disappointed with there response and was holding onto a glimpse of hope for Standard Bank to actually step up to the plate and try to accommodate me in my situation, but nothing!!! STANDARD BANK DOES NOT KNOW WHAT CUSTOMER SERVICE IS.

Thanks for absolutely nothing... and for destroying good relationships I have built up with other individuals over the years due to the level of service I have received and the position you have put me in which effects them all!

I am now stuck between a rock and a hard place not knowing which way to turn thanks to STANDARD BANK.