Speechless over bad customer service

This email was send to standard bank this morning,even after all the issues i did not even get a reply on the email........Good day

On the 30th of May 2019 i went to Standard bank K90 branch to open a bank acc,where i want my salary to get paid into.

A week after that i recieved a message stating that my card is ready for collection.I went to the branch to collect and i sat there for more than a hour so i had to leave without my card.Almost 2 weeks later i got time to attempted going to go pick up my card,i sat there 2 and a half hours but eventualy got it.

I asked the consultant if he can help me set up my online banking and was told i can do everything online.I got home and could not set up my online banking because my email adress was not set up.So i had to go back 27th of July already and had to sit there again for more than 2 hours waiting for a consultant just to resolve this issue.I asked if everything will be ok on my online banking now and he said yes.

Yesterday money got paid into my acc for debt i have to pay and could not make a payment because it says EAP limit has not been set and i should contact Standard bank,i tried phoning and held on the line for 20 min before i had to put down.Last night i tried again and i was holding for 45 min and had to put the phone down again and still my problem is not resloved.At this stage i have a Standard bank acc that i cant do anything with because its impossible to get through to Standard bank and speak to a consultant and there is no chance of going back to the branch because i dont have 2 to 3 hours to waste.

Can Standard bank please contact me and help me resolve this issue.My contact number is ........

Kindest regards

Yolanda Laten