SM
Sharon M

1 reviews | Active since Jan 2017

30 Jan 2017, 17:35

Specialized Collections Department

<p>- I have an outstanding Credit Card Balance with Std Bank.</p> <p>- Account in arrears.</p> <p>- Informed Std Bank via Branch of situation.</p> <p>- Recently employed and confirmed permanent and made payment R500 arrangement towards outstanding account(by the way my confirmed arrangement by sms is for R200.)</p> <p>- Emailed proof of payment to Standard Bank and within the first hour after making payment</p> <p>- MADE MY 1ST PAYMENT TOWARDS THE BALANCE and GUESS WHAT? THEY FOLLOW THROUGH IT AND WIPE 80% OUT OF MY ACCOUNT MEANT FOR LIVING EXPENSES.</p> <p>- NO COMMUNICATION, SMS, EMAIL, CALL. NOTHING! ALL THIS AFTER MAKING A PAYMENT AS ARRANGED</p> <p> </p> <p>It seems a HUGE mistake alerting them that I can now afford to settle my account.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply31 Jan 2017, 09:28
Official

Good day Sharon Mareya

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 Jan 2017, 14:46
Official

Good day Sharon Mareya

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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