Specialized Collections Centre Complaint

<p>On Monday 27th June i received a SMS notification that an amount of R1889.62 has been transfered frommy Std Bank account 1186. I then called in and enquired the transfer as i did not Authorise the transfer. I spoke to a consultant Lebohang Nkagisang who informed me that the account transfered is for one of my my Std Bank Cheque accounts ********** 74. I informed teh consultant that a EDC is collecting R300 for that account and that the amount transfered has been taken without authorisation. The agent appoligiesed and said its an internal mistake as i have been making my payments monthly, he then said i will be refunded an amount of R1589.62 and that the R300.00 will be kept for the account ****hly payment (which i was happy with). The agent said that the refund will be paid within 48h. Today when i followed up i spoke to an agent Yunis Langeni who informed me that the refund has not been processed and that a refund takes 5 to 7 working days, THIS IS UNACCEPTABLE!!! First you take the funds unhauthorised and then your staff like Lebohang is unware of the correct procedure. THIS IS NOT CUSTOMER CENTRIC AND YOU ARE INCONVENIENT. I WANT MY FUND IN MY ACCOUNT WITHIN 24 HOURS OR I WILL TAKE THINGS FURTHER, This is the 2nd time within a yearthat this is happening the last time an amount of R2000.00 was transfered and exactly the same thing happend, CAPITAC take 10 minutes to do a reversal or a refund and you take up to 7 days!!!!!!!</p>