SH
SPURGEON H

1 reviews | Active since Sept 2016

23 Sept 2017, 21:57

Specialized Collection

Specialized Collection took R3787 from my salary after making arrangement with them to take R500 every month from my savings account. End of August I was waiting for them to deduct the R500 which they never. Today they decide they will do the same thing what they did when I receive my first salary. I'm so busy everyday. Where I'm working Monday to Monday. If I had time just to call them and ask them to give me a account number to deposit the money. I would. But to take money just like like that. Which I really want a explanation for this. Which I also want the money back. I have a family to take care of. Which I'm the only person that's working in the house

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2017, 02:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us with your account or id numbers on the below email address in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Oct 2017, 15:30
Official

Dear SPURGEON HEYNES

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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