Specialised collections agent Tsegho

Its been a month since I reported the above call agent for being rude and unprofessional. I asked to speak to a manager and hung on for 7mins before she returned saying he was unavailable and i should mail him for a payment arrangement. I mailed Kevin ****en and waited 3 days before he contacted me advising me on what i needed to pay. No mention of the rude Tsegho or an apology.

Standard bank your customer sevice in your collections department sucks and I am still waiting for my refund on the off set you rudely and without authorisation deducted from my account. Because of you I had to suffer through the month just to sc**** by.