Speak to the highest position and get ignored

<p>Further to this, we request that you please clarify the following:</p> <p>· Do you want us to recalculate and implement the bond term over the remaining term of 20yrs from the date of registration of the Further advance – if so can we kindly have this request in writing? I want the recalculation with 10 years left from registration as I already paid for 3 years.</p> <p>· It appears that you suggesting that this bond was granted recklessly? If so, we will refer the matter to our Reckless Lending department for a full investigation – kindly confirm if this is the case? It most certainly is if we cannot get the original application of what I app**** for.</p> <p> </p> <p>Please may I also stress that no further deliberation regarding the matter will be entertained. We sincerely look forward to clarity around the above queries in order to resolve this matter as soon as possible. I really would like that. J</p> <p> </p> <p>Kind regards</p> <p>Desre</p> <p>P.A to Ben Kruger</p>