HU
Hos U
1 reviews | Active since Jul 2017
05 Mar 2025, 17:16
Spam Hell
Being a Standard Bank client for a very long time (maybe too long?) I cannot help but be dismayed at their decline in Customer Service. Chatting online to the ir Client Service is a total waste of time as one gets passed on from one agent to the next (I must admit they are all very friendly, but sadly cannot assist).
My issue is this . . . . I have a very good credit rating (as I am extremely mindful of spending and always settled my debts on time). To avoid constantly being spammed with marketing and news, I deliberatly have opted out on the app via deselecting the radio button. Somehow this feature DOES NOT work, as every few days I get a notification via the app stating that "I might qualify for a credit card limit increase" I DO NOT WANT A LIMIT INCREASE!
It appears there is no way that this spam message can be cancelled. Please Standard Bank fix your app and STOP spamming me with unsolicited notifications
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
05 Mar 2025, 17:22Good day
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply05 Mar 2025, 17:22
Official
Good day
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
HU
Hos U's updateReviewer Update
17 Mar 2025, 10:00Great reply, but can you please fix your broken App. Since my post (and yes, I toggled the radio button and made sure the selection is in the off position - i.e. I DO NOT WANT TO RECEIVE MARKETING MESSAGES, NEWS, PROMOTIONS, ETC) i again received all kinds of news and marketing messages. Seriously how difficult can it be? If I do NOT have a choice, then at least remove the radio button
HU
Hos U's update17 Mar 2025, 10:00
Reviewer Update
Great reply, but can you please fix your broken App. Since my post (and yes, I toggled the radio button and made sure the selection is in the off position - i.e. I DO NOT WANT TO RECEIVE MARKETING MESSAGES, NEWS, PROMOTIONS, ETC) i again received all kinds of news and marketing messages. Seriously how difficult can it be? If I do NOT have a choice, then at least remove the radio button
Standard Bank's replyOfficial
17 Mar 2025, 10:27Good day Hos,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply17 Mar 2025, 10:27
Official
Good day Hos,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
HU
Hos U's updateReviewer Update
13 Apr 2025, 14:12So, it has been more than a month ...........
Sadly your spam via the App is still not fixed. In fact it is worse! I now even get in app messages to "Play the LOTTO"
Are you guys for real?
Sadly your spam via the App is still not fixed. In fact it is worse! I now even get in app messages to "Play the LOTTO"
Are you guys for real?
HU
Hos U's update13 Apr 2025, 14:12
Reviewer Update
So, it has been more than a month ...........
Sadly your spam via the App is still not fixed. In fact it is worse! I now even get in app messages to "Play the LOTTO"
Are you guys for real?
Sadly your spam via the App is still not fixed. In fact it is worse! I now even get in app messages to "Play the LOTTO"
Are you guys for real?
Standard Bank's replyOfficial
13 Apr 2025, 14:19Dear Hos,
Thank you for getting back to us.
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply13 Apr 2025, 14:19
Official
Dear Hos,
Thank you for getting back to us.
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,