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Deon S

1 reviews | Active since Apr 2019

01 Apr 2019, 07:54

Spam calling by Standard Bank

For more than a year I've been getting calls from Standard Bank about an "overdue credit card" account. This has been happening for three different persons, surnames, they are looking for. The latest a mrs Spruce.

1. I've had my cell number since 1997 2. I've NEVER banked with Standard Bank 3. My surname is none of the surnames they are looking for. 4. Everytime I request the call centre to check their info and correct it. 5. If I enter my own cell number in Google search the first 5 results is for my name, it must be simple for them to see that they have the wrong number. 6. ALLTHIS HAS DONE IS TO ENSURE THAT I WILL NEVER BANK WITH STANDARD BANK!

How does one stop them from calling you? Blocking the number does not help as they call from a different number each time.

0
Replies (3)
Standard Bank
Standard Bank's reply05 Apr 2019, 10:48
Official
Dear Deon Strydom 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
DS
Deon S's update12 Apr 2019, 10:02
Reviewer Update
Hi Clint! 7 days ago you wrote the message below, but this morning I received this via SMS, on top of a message every day: "MEV T PREUSS KINDLY CONTACT B&D ATTORNEYS REGARDING A QUERY ON YOUR STANDARD BANK CREDIT CARD ON ********** 147. REFERENCE STACES/113988" I state again, I don't know a "Mev T Preuss", I don't have a Standard Bank account and NEVER had one. Regards Deon Strydom On Fri, Apr 5, 2019 at 10:48 AM Petersen, Clint C ********** wrote: Good morning Deon I refer to your complaint and would like to apologise for the delay in resolving this matter. Your complaint has been escalated to the collections department and I have been informed that the number has been removed from the dialler. Please monitor the calls or SMS messages and let me know if you are still getting them. I trust this response is in order. Kind regards
DS
Deon S's update17 Apr 2019, 08:21
Reviewer Update
It's been 12 days since Standard Bank said they "attended" to this matter. Well, seems not.. This morning no1: "Standard Bank: Your Card account ending with ***5314 is overdue. Please make a payment of R210.97 by 2019/04/22. Press 1 to make this commitment ??or 2 to talk to an agent." No2. 5 min later a call from the Standard Bank wanting to talk to a mrs Preuss! I have never banked with Standard Bank! I've had my cellphone number since 1997! A Google search on my number list ME as the top 5 results, no Mrs Preuss! I don't know any mrs Preuss! Please attend!!