Sort yourselves out Standard Bank

Honestly I don't know what is going on at Standard Bank (in fact, I do realise there is a major restructure) but they are messing customers around really badly. The way services are structured is incredibly unfriendly to customers; "go to the branch, use the App, Oh no, go to the branch" It seems as if they cannot make up their mind which business process must be offered in branch, which electronic. Once you actually speak to some overworked individual in an office, you realise there are good people, but my goodness executives...you are shooting yourselves, your business and the customers in the foot with your lack of insight into what customers are experiencing!! And having a private banker does not help at all. Some processes they cant' offer. So guess what? YOU STILL MUST GO TO THE BRANCH. Honestly, how you expect to retain customers during this restructuring process, I don't know. Unless it's a ploy to get rid of people and get newer ones with no memory of any banking excellence....:)