KM
Kaylie M
1 reviews | Active since Sept 2011
18 Nov 2024, 11:28
Sorry wrong department... next
Called on Wednesday to get a funeral cover quote. Was transfered and transfered and then advised to call a different number. Called again and was given the option to leave my details so someone can call me back as therewas a 20 minute wait for the next consultant. I have had 8 calls since and each from the wrong department and get advised that someone else will call me back. If you don't want the business just say so.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
18 Nov 2024, 11:40Dear Kaylie,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Nov 2024, 11:40
Official
Dear Kaylie,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Kaylie M's updateReviewer Update
20 Nov 2024, 07:5124 hours later get a call from Yolanda Mati. Reminder, your calls are recorded. Promises it will be sorted out and someone will call in the next max 20 minutes. Over an hour later, still calling from a spam number someone finally calls. If you had said that they would call at any random time during the day I would of told you 'sorry, but I have clients during the day to assist'.
Please just consider me a disgruntled client and leave the matter be. You are not interested and neither am I. Have been given more than enough reasons over the years to finally move my entire account. So thank you
Please just consider me a disgruntled client and leave the matter be. You are not interested and neither am I. Have been given more than enough reasons over the years to finally move my entire account. So thank you
KM
Kaylie M's update20 Nov 2024, 07:51
Reviewer Update
24 hours later get a call from Yolanda Mati. Reminder, your calls are recorded. Promises it will be sorted out and someone will call in the next max 20 minutes. Over an hour later, still calling from a spam number someone finally calls. If you had said that they would call at any random time during the day I would of told you 'sorry, but I have clients during the day to assist'.
Please just consider me a disgruntled client and leave the matter be. You are not interested and neither am I. Have been given more than enough reasons over the years to finally move my entire account. So thank you
Please just consider me a disgruntled client and leave the matter be. You are not interested and neither am I. Have been given more than enough reasons over the years to finally move my entire account. So thank you
KM
Kaylie M's updateReviewer Update
21 Nov 2024, 07:55We could not reach you to provide feedback on your complaint relating to case number ***7, however we are happy to inform you that we have resolved your complaint.
Yes, that sentence makes complete sense. We couldn't get hold of you (you are calling from a spam number sweety) but we resolved your issue? Pray tell....
Yes, that sentence makes complete sense. We couldn't get hold of you (you are calling from a spam number sweety) but we resolved your issue? Pray tell....
KM
Kaylie M's update21 Nov 2024, 07:55
Reviewer Update
We could not reach you to provide feedback on your complaint relating to case number ***7, however we are happy to inform you that we have resolved your complaint.
Yes, that sentence makes complete sense. We couldn't get hold of you (you are calling from a spam number sweety) but we resolved your issue? Pray tell....
Yes, that sentence makes complete sense. We couldn't get hold of you (you are calling from a spam number sweety) but we resolved your issue? Pray tell....
KM
Kaylie M's updateReviewer Update
23 Nov 2024, 16:56Case closed. Nothing done. Just blamed the client for your lack of time management.
KM
Kaylie M's update23 Nov 2024, 16:56
Reviewer Update
Case closed. Nothing done. Just blamed the client for your lack of time management.