Sorry for your inconvenience!!!!!

<p>I have been with standard bank for 12 years. Firtsly last year April 2015 I went to an atm in Oudtshoorn to draw R500, loadshedding kicked in and did not receive my R500. I was told that the atm shows I received my money so " Sorry for your inconvenience!!!!! I never received that R500. This year my cheque debit mastercard was ****** and it took Standardbank Oudtshoorn almost 3 months to get me a new card. 1 August 2016 I reported to Standard Bank Oudtshoorn that over R700 was taken out of my account without authorisation. Standard Bank Oudtshoorn assured me that the problem will be sorted out between 5days to 2 weeks, that has still not happend. So today 18 August 2016 I phoned again to find out if they have any good news for me. The answer today was that it will be sorted out in next month and "Sorry for your inconvenience!!!!!" I feel this is unexceptable because we put our trust in a bank where "Sorry for your inconvenience!!!!!" is something you receive more than good service.</p>