sorry dnt feed my kids

Hi

I would like to answers from standard bank because as a customer and I am so confused at the moment. My card was swallowed at the atm in Oct 2023 I called in the call centre to report it and card was stopped and cancelled i was told i was shredded inside the atm please you can check recordings as well and can get a new card at my nearest branch and will let me know when i could collect it which I did only to find out that January 2025 that the card is still linked to my bank account and *****ulent transactions is being done to my account from a the card that is supposedly being cancelled and destroyed i am being penalized and someone is ordering uber eats from the card that was destroyed and cancelled now my family must suffer i am old school i dont have uber i drive my car, I cook my own food dnt order uber eats .so i am being penalized for transactions that didn't go through my bank account is frozen i cant get any money my into account but was told that the card linked to my account is cancelled for the second time again. I am supposed to be patient about it .You as a client is suppose to be protected against things like this and who authorized that the card must still be linked to my account when it was stopped and cancelled by one of the consultants and who is going to compensating me and give my money bank and all charges to my bank account.What must my family eat and how do i put in petrol in my car I must wait till everything is dne. So i cant feed my kids because my salary cant be deposited into my account because it is frozen.All i get is a sorry is sorry going to feed my children. I want this to be sorted out immediately and i do nt want a I am so sorry .Sorry and be patient don't feed my kids or pay my bills.

ref nr ***3 tel ***