Sone things shouldn't take this long
I don't know how much I've spent buying airtime because the hold times are seriously crippling and haven't speken to anyone who can assist. 17 April I received confirmation that my business account was opened. I was told "give it a day before using it" so that roles can be assigned. It's the 22nd today and still I haven't been able to access my banking profile or details, essentially I can't use utilise it. I get sent from one department to another repeatedly. Things are at a standstill
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Apr 2025, 12:40Good day Teddy,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2025, 12:40
Official
Good day Teddy,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
's updateReviewer Update
23 Apr 2025, 11:19I had an issue with a newly opened business account in which the details were unavailable or not reflecting. I'm glad to report that my issue was handled to finality by Mapule Feni, Kedibone Ramaila and Pulane Marema. I thank these ladies for their attention towards my concern and resolving my complaint.
's update23 Apr 2025, 11:19
Reviewer Update
I had an issue with a newly opened business account in which the details were unavailable or not reflecting. I'm glad to report that my issue was handled to finality by Mapule Feni, Kedibone Ramaila and Pulane Marema. I thank these ladies for their attention towards my concern and resolving my complaint.
Standard Bank's replyOfficial
23 Apr 2025, 12:12We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2025, 12:12
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***