WE
Wulf E

1 reviews | Active since Feb 2012

30 Apr 2025, 10:38

- Son-in-law lives in NZ but cannot make payment from his SA Standard Bank accounts

- Son-in-law lives in NZ but cannot make payment from his SA Standard Bank accounts. - When trying to make an international payment it shows his NZ address but requires a Province, The NZ province (Auckland) is missing for Home Address. The postal address is wrong as that is their old Pretoria address. The home and postal address should be the same. He spent ages on the phone with them previously trying to change this. - My prestige banker corrected the addresses but problem persists. - Has been on line to international number for 1.5 hours already.

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Replies (1)
Standard Bank
Standard Bank's reply30 Apr 2025, 10:39
Official
Dear Wulf, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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