Something does not add up

I honestly feel that this bank is taking me for a **** because I'm black and know that even if I go the legal route, it'll drain me and I'll spend more than I have.
1. I went to the branch in Chris Hani to ask about my account and the manager gave me an attitude, told me to wait, why am I impatient and all? Firstly she gets a salary every month so she can relax, why must I when I am not helped?
2. Your team doesn't even update me and what's worse you'll be telling me to wait, wait from October 2022? So my issue is a national issue that must drag on for almost 6 months? What? You need money from the president to have a commission that'll check my account? No query has ever dragged so long, ya'll are doing it on purpose.
3. I tried to even open accounts on the app from puresave to mymo but not allowed and even your team doesn't know what's going on, was called by a Lebo Phalane who made it clear she doesnt see what's going on, so the bank is clearly and obviously double crossing me.
4. Whoever is in charge of robbing me or one that's in charge of updating me and not doing it since 2022 October, I wish them all the best, Life will humble them. I'm not one to wish the worst on people but life will deal with ya'll

Standard was better with Big Sam, queries were handled fast as people knew customer service, now it's just *********** individuals who just ***** money

I've heard that for the past 5 months now, who's fooling who